Return & Refund Policy

Thank you for choosing Bingo's Store. We take immense pride in crafting exceptional, long-lasting preserved floral arrangements. Please carefully read our policy regarding returns, refunds, and replacements below.

1. All Sales Are Final (No Returns)

Due to the delicate, handcrafted, and organic nature of natural preserved flowers and customized floral gifts, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been delivered, except in the event of transit damage or defects.

2. Damages and Issues in Transit (Replacement Guarantee)

Your satisfaction is our priority. Please inspect your package immediately upon delivery. If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery at 2533233765@qq.com.
• Please include your order number, a clear photo or video of the damaged floral piece, and photos of the outer shipping box.
• Once verified, we will immediately arrange a free replacement or an appropriate resolution to ensure you are taken care of.

Please note: Claims submitted after 48 hours of confirmed delivery cannot be processed, as preserved flowers require proper care in suitable indoor environments.

3. Order Cancellations

Because our preserved arrangements are prepared and packaged with delicate care, orders may only be canceled within 2 hours of placement, or prior to fulfillment. Once an order has been processed or dispatched, it cannot be canceled or modified.

4. Non-Returnable Items

• All handcrafted preserved rose boxes, trees, bouquets, and flower heads
• Custom, personalized, or special-order items
• Sale items and digital gift cards

5. Contact Us

For any questions regarding your order or our policy, please feel free to reach out to our customer care team:

• Email: 2533233765@qq.com
• Customer Care Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
• Business Address: 548 Mudan Road, Pudong District, Shanghai, China