Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
- United States & Canada: 7–15 business days
- Europe: 10–18 business days
- Australia & New Zealand: 10–18 business days
- Asia-Pacific: 5–12 business days
- Rest of World: 14–25 business days
Shipping times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Rates Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on all orders over $50 USD.
International Orders & Customs International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the buyer's responsibility and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Preserved Flower Products Preserved flower gift sets are carefully packaged to maintain their quality during transit. Please note that extreme temperatures during shipping may affect the product. We recommend storing them away from direct sunlight upon receipt.